Legal
Last updated: 26 October 2026
This policy explains how THE CHIRO COMPANY SYD PTY LTD (ABN 54 602 590 161), trading as BRAIN TO BODY® and operating the Pain Posture Protocol™ ("we", "us", "our"), collects, uses and protects your personal information when you use our Chippendale clinic services, apply through booksydneychiro.braintobody.com.au, or use the Pain Posture Protocol™. We handle your information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
We collect information you give us directly, such as your name, email address and any details you enter when you sign up, buy the program or contact us. If you purchase, our payment provider collects your payment details on our behalf. We also collect basic technical information, like your device and how you use the site, to keep it working and improve it.
We use your information to deliver the Pain Posture Protocol™ and give you access to it, to process payments, to respond to your questions, to send you the emails you have opted in to, and to improve our content and service. We do not sell your personal information.
If you opt in, we send you emails through our email platform, Kit. When you apply for an assessment, we only add your name and email address to Kit if you tick the box to receive practical tips on posture, movement and pain. Every email includes an unsubscribe link, and you can opt out at any time without affecting your access to anything you have purchased.
When you apply for a complimentary spinal assessment, we collect your name, mobile number and email address, along with your answers to our application questions. Some of those answers are health information, such as the main issue you are dealing with, how long you have had it and what you have already tried. Health information is sensitive information under the Privacy Act, so we only collect it with your consent, which you give by submitting your application.
We use your application to assess whether we can help you, to contact you and to arrange your assessment. Applications are stored in our Google Workspace account (Google Sheets and email), which only our team can access. If you book an appointment, your booking details are also held in our practice management system, Cliniko.
We use the Meta Pixel and the Meta Conversions API to measure how well our Facebook and Instagram ads work. When you visit our application page, Meta receives browser and ad-click identifiers stored in cookies, your device's browser details and IP address, and which pages and steps of the application you viewed.
When you submit an application, we also send Meta your email address, phone number and name in hashed form. Hashing scrambles them into a one-way code, so they can only be matched against an account Meta already holds and cannot be read back. We also send two general codes: how committed you are and when you would like to come in.
We never send your health information to Meta. Your main issue, how long you have had it, what you have tried and any notes stay with us. Meta handles the information it receives under its own privacy policy. You can manage your ad preferences in your Facebook or Instagram settings, and block cookies in your browser.
Payments are processed by a third-party payment provider. We do not store your full card details on our systems. Your use of the checkout is also subject to that provider's own terms and privacy policy.
We share your information only with the service providers that help us run the business, such as our payment provider, email platform, advertising platform and hosting provider, and only so they can perform those services for us. We may also disclose information where required by law.
We use cookies and similar tools to keep the site working and to understand how it is used. You can control cookies through your browser settings, though some parts of the site may not work as well if you disable them.
We take reasonable steps to protect your information from loss, misuse and unauthorised access. We keep your information for as long as needed to provide the program and meet our legal obligations, then remove it or de-identify it.
You can ask to access or correct the personal information we hold about you, or ask us to delete it, by emailing us. We will respond within a reasonable time.
If you have a question or concern about your personal information, email us athello@braintobody.com.auand we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner atoaic.gov.au.
Some of our service providers, including Google, Meta and Kit, may store information outside Australia, including in the United States. We take reasonable steps to make sure these providers handle your information consistently with this policy and the Australian Privacy Principles.
We may update this policy from time to time. The latest version will always be posted on this page with the date it was last updated.
For any privacy question or request, emailhello@braintobody.com.au.
